Make a complaint

We request your details so that we can contact you to discuss your concerns and seek further information if required. We may be limited in the extent to which we can assist with your concerns without your contact details.

Please refer to our Complaints Policy for more information about our complaints and appeals resolution and policy guidelines.

Personal Details

Title

First Name *

Last Name *

Email *

Phone 1

Preferred Contact Method

Phone CallText MessageEmail

Best time to call during business hours

9 AM - 11 AM11 AM - 1 PM1 PM - 3 PM3 PM - 5 PM

Are you our current student? *

YesNo

Complaint Details

Please provide as much as information in order for us to conduct proper investigation.

Please mention the details of your concerns and the outcome you are seeking: *

Acknowledgement

We will acknowledge your complaint within 1 business day.

The time we spend investigating your complaint depends on its seriousness and complexity, but we aim to resolve the matter within 10 business days. Sometimes we may not be able to resolve the matter within the time frames set out above. If that is the case, we'll contact you to give you progress updates so you know what is happening.

Please refer to our Complaints Policy for further information.